Level 2 Customer Service in Care
Customer Service in Care provides positive working relationships with patients, families and residents within the Health and Social Care Sector. This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment. This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.
COURSE CONTENT
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
ELIGIBILITY
- Age 19+
- Applicants aged between 19 – 23 must hold a prior level 2 or above qualification in any subject except the subject they wish to apply for.
- Applicants over 23 do not need any entry qualifications
- Lives in England
- British Citizen or have been living within the EU for 3 years for purposes other than study
- Able to supply ID at induction
- Provide residency evidence if not a British citizen
Benefits
- Achieve a nationally recognised Level 2 qualification
- Improve patient, family and customer experience
- Further your personal and professional development
- Gain positive working relationships
- Improve your skills in service delivery
- Increase service standards
- Learn at a time that suits you without the need to attend college
What You Will Learn
- Preparing to Deliver Customer Service in Health and Social Care Settings
- Effective Communication for Health and Social Care
- Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
- Team Work in Health and Social Care Settings
APPLY HERE
COURSE FEES
Fully Funded
COURSE DELIVERY
Online (Delivered by The Learning Curve Group)
COURSE DURATION
6 Weeks
AWARDING BODY
NCFE CACHE
Course Features
- Preparing to Deliver Customer Service in Health and Social Care Settings
- Effective Communication for Health and Social Care
- Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
- Team Work in Health and Social Care Settings
