Level 2 Customer Service
Our Level 2 Customer Service equips you and / or your staff to provide your customers with good customer service. It is ideal for customer service and administrative staff working within all sectors of industry. In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer dissatisfaction is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task to ensure your customers return time and time again. Ensure customer service in your business hits the right note with this course.
COURSE CONTENT
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
ELIGIBILITY
- Age 19+
- Applicants aged between 19 – 23 must hold a prior level 2 or above qualification in any subject except the subject they wish to apply for.
- Applicants over 23 do not need any entry qualifications
- Lives in England
- British Citizen or have been living within the EU for 3 years for purposes other than study
- Able to supply ID at induction
- Provide residency evidence if not a British citizen
Benefits
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of how to successfully handle complaints
- Reduce the risk of complaints
What You Will Learn
- Understanding Principles of Customer Service and Delivery
- Understanding Customers
- Understanding Employer Organisations
APPLY HERE
COURSE FEES
Fully Funded
COURSE DELIVERY
Online (Delivered by The Learning Curve Group)
COURSE DURATION
6 Weeks
AWARDING BODY
NCFE CACHE
Course Features
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
- Understand Employer Organisations
