Level 2 Tenant Support in Social Housing
Tenant Support in Social Housing is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported.
Over 4 million people in the UK live in social housing, and with some social housing tenants being at their most vulnerable, it’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to correctly record and report any problems.
COURSE CONTENT
- Introduction to the social housing sector
- Understand the principles of safeguarding and equality and diversity
- Understand mental and physically ill health
- Understand reasons for problematic behaviour
- Understand issues affecting isolated tenants
ELIGIBILITY
- Age 19+
- Applicants aged between 19 – 23 must hold a prior level 2 or above qualification in any subject except the subject they wish to apply for.
- Applicants over 23 do not need any entry qualifications
- Lives in England
- British Citizen or have been living within the EU for 3 years for purposes other than study
- Able to supply ID at induction
- Provide residency evidence if not a British citizen
Benefits
- Achieve a nationally recognised Level 2 qualification
- Further your professional development
- Learn at a time that suits you, without the need to attend college
What You Will Learn
- Understand the housing sector
- Understand customer service in the context of the housing sector
- Know how to direct tenants to useful support services and information
- Understand what is meant by the term safeguarding
- Understand what is meant by equality and diversity
- Understand how to recognise and report mental ill-health
- Understand how to recognise and report physical ill-health
- Understand how to recognise and report possible dementia
- Understand behaviour that challenges
- Understand substance misuse
- Understand antisocial behaviour
- Understand the issue of loneliness
- Understand the term mate crime
- Understand the term cuckooing
APPLY HERE
COURSE FEES
Fully Funded
COURSE DELIVERY
Online (Delivered by The Learning Curve Group)
COURSE DURATION
6 Weeks
AWARDING BODY
NCFE CACHE
Course Features
- Introduction to the social housing sector
- Understand the principles of safeguarding and equality and diversity
- Understand mental and physically ill health
- Understand reasons for problematic behaviour
- Understand issues affecting isolated tenants
